Legal

Tendwa Legal Center

Every policy that governs your use of Tendwa, and the messages sent through it, in one place.

Core policies

  • Privacy Policy

    How we collect, use, protect, and share information — including mobile numbers and SMS consent records.

    Open

  • Terms of Service

    The agreement that governs your use of the Tendwa platform.

    Open

  • SMS Terms

    Program terms for the service-related text messages sent through Tendwa.

    Open

  • SMS Consent

    How repair shops obtain and record customer consent before any text message is sent.

    Open

  • Cookie Policy

    Cookies and similar technologies used on our website and in the product.

    Open

Additional documents

Supporting agreements and policies, most often requested during enterprise procurement and security review.

  • Data Processing Agreement

    GDPR-compliant DPA covering customer data we process on your behalf.

    Open

  • Security Policy

    How we secure your data — encryption, access control, backups, incidents.

    Open

  • Acceptable Use Policy

    What is and is not permitted when using the platform.

    Open

  • Email Policy

    What we send by email, why, and how to manage preferences.

    Open

  • Payment Policy

    Subscription billing, refunds, chargebacks, and taxes.

    Open

  • Auto Repair Disclaimer

    Tendwa supplies software; repair work is performed by the shop.

    Open

Need an executed Data Processing Agreement, a sub-processor list, or a completed security questionnaire? Email privacy@tendwa.com.