Tendwa is a SaaS platform operated by MI INNOVATIONS LLC for tire shops and automotive repair businesses.
Repair shops using Tendwamay send customers transactional SMS messages regarding vehicle service. These messages are sent by the repair shop that is servicing the customer’s vehicle, using Tendwa as the messaging platform.
This page is documentation of how that consent works. It is not a signup page, and no consent is collected here.
Message types
These messages may include:
- Appointment reminders
- Estimate notifications
- Estimate approval requests
- Repair status updates
- Vehicle ready notifications
- Invoice notifications
- Payment confirmations
- Customer support
Messages sent through Tendwa are transactional only. Tendwa is not used to send marketing, promotions, coupons, discounts, or unrelated advertising by SMS.
How consent is obtained
Customers of a repair shop do not create a Tendwa account. Customers provide their mobile phone number directly to the repair shop, by telephone or in person.
Before SMS notifications are enabled, the repair shop obtains the customer’s consent to receive service-related SMS messages. The repair shop records that consent inside Tendwa before enabling SMS messaging.
Providing a phone number alone does not enable messaging. Consent must be given and recorded first, and existing customers are not automatically opted in.
Consent language
The repair-shop employee asks the customer for permission using the following disclosure, where [Shop Name] is the name of the repair shop servicing the vehicle:
“Would you like to receive recurring service-related text messages from [Shop Name] through the Tendwa platform regarding estimates, appointments, vehicle repair status, invoices, payment confirmations, and customer support?”
“Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out or HELP for assistance.”
Disclosure version:
SMS-VERBAL-CONSENT-V1
The employee must receive a clear affirmative response from the customer before recording consent. Silence, a preselected option, or merely providing a phone number does not constitute consent.
What is recorded
When the customer agrees, the repair shop records the following in Tendwa:
- Customer name.
- Mobile phone number.
- Consent status.
- The method of consent, such as by telephone or in person.
- The date and time consent was given.
- The employee who collected the consent.
- The version of the consent disclosure used.
SMS messaging remains disabled for a customer unless a consent record exists. Customers may decline SMS messaging and still receive automotive service — consent is optional and is never a condition of any repair, purchase, or service.
Customer rights
Customers may:
- Reply STOP to unsubscribe. Tendwa also honours STOP, STOPALL, END, CANCEL, UNSUBSCRIBE, and QUIT. Opt-out takes effect within minutes and is confirmed with a single final message.
- Reply HELP for assistance, or contact the repair shop directly.
Message frequency varies, based on the customer’s appointments, estimates, repair activity, and service requests. Message and data rates may apply, depending on the customer’s mobile plan and carrier. Tendwa does not charge customers for SMS, and carriers are not liable for delayed or undelivered messages.
Privacy
Mobile phone numbers, SMS consent records, and opt-in information are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Service providers may process this information only as necessary to operate the Tendwa messaging service.
Related documents
- Privacy Policy — how we collect, use, and protect your information.
- SMS Terms — the full terms of the messaging program.
- Terms of Service — the agreement governing use of Tendwa.
Contact
Questions about a message you received should go to the repair shop that serviced your vehicle. For questions about the Tendwa messaging program, contact MI INNOVATIONS LLC at support@tendwa.com or +1 (916) 573-1101.