MI INNOVATIONS LLC operates Tendwa, a software platform used by tire shops and automotive repair businesses.
Customers do not create Tendwa accounts or complete a public SMS signup form. SMS consent is obtained verbally by the repair shop, by telephone or in person, before service-related text messages are enabled.
Providing a mobile phone number alone does not constitute consent.
Step-by-step process
Step 1 — Customer provides a mobile number
The customer provides a mobile telephone number directly to the repair shop while requesting an estimate, scheduling an appointment, authorizing vehicle service, or requesting service updates.
Step 2 — Employee reads the approved consent script
Before enabling SMS, the repair-shop employee reads the approved verbal disclosure shown below.
Step 3 — Customer gives affirmative consent
The customer must clearly agree to receive service-related SMS messages. Silence, failure to object, or merely providing a phone number does not constitute consent.
Step 4 — Employee records consent in Tendwa
After the customer agrees, the employee records the consent method and confirms that the approved script was read. The confirmation is not selected by default, and the employee — not the customer — records it, after receiving a clear affirmative response.
Step 5 — Tendwa retains the consent record
Tendwa records the consent details associated with the customer and mobile number before SMS messaging is enabled.
Step 6 — Customer retains control
The customer may reply STOP to unsubscribe or HELP for assistance. Consent is optional and is not a condition of receiving automotive services.
Approved verbal script
This is the exact disclosure the employee reads to the customer, where [Shop Name] is the name of the repair shop servicing the vehicle:
“Would you like to receive recurring service-related text messages from [Shop Name] powered by Tendwa? These messages may include appointment reminders, estimate updates, vehicle repair-status updates, invoices, payment confirmations, and customer-support messages. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to unsubscribe or HELP for assistance.”
Consent disclosure version:
SMS-VERBAL-CONSENT-V1
The employee must receive a clear affirmative response before enabling SMS messaging.
How consent is recorded in Tendwa
The following screenshots show the employee workflow used to record a customer’s verbal SMS consent in Tendwa. The examples use fictional demonstration data and contain no real customer information.
Before consent is recorded
After consent is recorded
Consent data retained
When a shop records consent, Tendwa may retain:
- A reference to the customer or authorized contact.
- The mobile phone number the consent covers.
- Consent status.
- Consent method — verbal in person, or verbal by telephone.
- The date and time consent was given.
- The employee who collected and recorded the consent.
- The version of the approved consent disclosure that was read.
- Revocation and opt-out status, including when a customer replies STOP.
The consent methods a shop employee may select are limited to verbal — in person and verbal — by telephone. No web form, paper form, QR code, or text-keyword opt-in is offered, because none of those methods is used.
Message types
Customers who consent may receive service-related messages such as:
- Appointment confirmations and reminders
- Estimate availability notifications
- Estimate approval requests
- Vehicle repair-status updates
- Vehicle-ready notifications
- Invoice and receipt notifications
- Payment confirmations
- Customer-support responses
- Service-related follow-up messages
These are transactional and customer-care communications relating to work on the customer’s vehicle.
STOP, HELP, frequency, and rates
- Customers may reply STOP to unsubscribe.
- Customers may reply HELP for assistance.
Message frequency varies based on appointments, estimates, repair activity, and customer-support interactions. Message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages.
Privacy and legal
Mobile phone numbers and SMS consent records are not sold or shared with third parties or affiliates for their marketing or promotional purposes.
Service providers may process information only as necessary to operate and deliver the messaging service.
For Twilio and carrier reviewers
- Program operator
- MI INNOVATIONS LLC
- Platform
- Tendwa
- Opt-in methods
- Verbal by telephone; verbal in person
- Consent disclosure version
- SMS-VERBAL-CONSENT-V1
- Public customer signup form
- None — no public SMS signup form is used
- Message class
- Transactional / service-related only
Primary call-to-action evidence on this page:
- The published verbal consent script, shown above in full.
- A screenshot showing the consent confirmation unchecked by default.
- A screenshot showing how consent is recorded after the customer gives affirmative agreement.
No public customer SMS signup form is used. Customers do not create Tendwa accounts. The repair shop obtains verbal consent directly from the customer and records it in Tendwa.
Contact
For questions about the Tendwa messaging program, contact MI INNOVATIONS LLC at support@tendwa.com or +1 (916) 573-1101. Questions about a specific message should go to the repair shop that serviced the vehicle.